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build MAINTENANCE & REPAIR REQUESTS SERVICE PROS INSTRUCTIONS chevron_left Back to all requests PRINT Recurring Services OPEN print arrow_drop_down 9919 South Oglesby Avenue, Unit House, Chicago, IL 60617 Landscaping edit Created by Jasmine Williams at Jun 27, 2025 10:20 PM, REF-FYDLC6MP The tress fell down in the backyard need it removed ASAP !! Thank you Updates Photos & Docs (6) Estimates Enter your updates here... Hide from tenants info_outline ADD UPDATE Hello, Earl Co Jul 5, 2025 5:21 PM T

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MAINTENANCE & REPAIR

REQUESTS

SERVICE PROS

INSTRUCTIONS

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Back to all requests

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Recurring Services

OPEN

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9919 South Oglesby Avenue, Unit House, Chicago, IL 60617

Landscaping

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Created by Jasmine Williams at Jun 27, 2025 10:20 PM, REF-FYDLC6MP

The tress fell down in the backyard need it removed ASAP !! Thank you

Updates

Photos & Docs (6)

Estimates

Enter your updates here...

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info_outline

ADD UPDATE

Hello,

Earl Co
Jul 5, 2025 5:21 PM

Thanks for obtaining the service quote. I would approve this tree removal, but I cannot pay for it out of pocket. Yhome
Nursing LLC

℅ Calixte Duffaut of 52 Point Pleasant Drive, Palm Coast, FL 32164 owes the owners of this property

$16,725.90 net of his PM fees and expenses paid to vendors, PLUS an additional $1,800 in tenant's security deposits, for
a total of $18,525.90. The tenant's entire year of rent payments could be used to pay for this tree removal, but he is
currently withholding it. If the tenant can retrieve those funds as promised by the former PM, Cal, then we could pay to
have it repaired. At the moment, we are paying for Hemlane's services without even receiving a dime in tenants' rents or
any portion of our PM fees.

I am seeking an immediate resolution from the owners to settle with Calixte Duffault, or this property will be downgraded
to Hemlane Basic or dropped from my management portfolio imminently. I apologize for the inconvenience but I cannot
service a property and front any costs without any guarantee that the tenant's funds will be returned to the tenant or
forwarded to me or the owners. I have notified the owners accordingly to raise funds for the tree removal and/or
negotiate a settlement with Yhome. Please stand by for decisive action in the next week or two.

Thanks,
Earl

Hidden from tenants

@Earl Co
Whalec Property
Management I think this is for you.
Admin
Jul 5, 2025 4:57 PM

Help

Thanks,
Alec

Hidden from tenants

Hi Management,
Leopoldina Montes
(Coordinator)

REQUESTS

Hope you're doing great!

SERVICE PROS

INSTRUCTIONS

Jul 3, 2025 3:21 PM

We have received an estimate from Puls Home Services for $2,760 and uploaded it to the work order for your reference
(note: may not include taxes and fees).

Our vendor has determined that this is a large-scale removal due to the tree’s substantial size and the amount of debris
involved. The scope of work includes:

- Crew Size: 6 technicians
- Estimated Duration: ~7 hours

Work Details:
- Cutting and sectioning of the large tree
- Debris removal and complete site cleanup
- Hauling the tree away from structures and out of the yard for full disposal

Photos have been attached to the work order for your reference. Please review the estimate and let us know how you
would like to proceed.

Thanks,
Leo

Hello Jasmine,

Maintenance

This has been assigned to Puls Home Services (925) 290-6374

Coordinator

12:00PM and 05:00PM. This was scheduled based on the availability you provided. Please make sure someone over the

(Coordinator)

age of 18 is available to provide access as there may be a no show fee charged by the service professional if no one is

Jul 1, 2025 2:56 PM

and is scheduled between Wednesday July 2 at

home. If for any reason this appointment will no longer work for you, please contact Puls Home Services immediately to
reschedule and let us know the new date and time scheduled. Please let us know if you have any questions or concerns.

Thanks

NK

Nancy Kay
(Coordinator)
Jul 1, 2025 12:19 PM

Hi Jasmine,

We just spoke with Puls, and they mentioned they sent you an availability link to proceed with scheduling but haven’t
received a response yet. Could you please get in touch with them? Alternatively, feel free to share your availability with us,
and we’ll be happy to assist with scheduling. Please let us know if you have any questions or concerns.

Thanks,
Nancy

Hello Jasmine,

Maintenance

This has been assigned to Puls Home Services (925) 290-6374.

Coordinator

Please let us know the date and time scheduled once confirmed so we may stay on top of this for you.

They will be reaching out to schedule with you directly.

(Coordinator)
Jun 30, 2025 10:39 AM

NK

Nancy Kay
(Coordinator)
Jun 28, 2025 12:32 PM

Thanks,

Hi Jasmine,

We will work on getting someone out on this for you and let you know who will be coming out once confirmed. You should
hear back from us within the next 2 business days. Please let us know if you have any questions or concerns.