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Spectrum Order Agreement Information - 88 Madison Ave, Albany, NY 12202.pdf

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From: Spectrum spectrumverify@spectrum.com Subject: Your Spectrum Order - Agreement Information Date: November 16, 2018 at 4:45 PM To: earlvanze@gmail.com Thank you for choosing Charter Spectrum. We are committed to providing you the best value, service and entertainment anywhere. This email confirms your order of service, and your agreement to the terms and conditions related to this package. Please retain for your files. Thank you again for being a Charter Spectrum customer. Spectrum Residenti

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From: Spectrum spectrumverify@spectrum.com
Subject: Your Spectrum Order - Agreement Information
Date: November 16, 2018 at 4:45 PM
To: earlvanze@gmail.com
Thank you for choosing Charter Spectrum. We are committed to providing you the best value, service and entertainment anywhere. This email confirms
your order of service, and your agreement to the terms and conditions related to this package. Please retain for your files. Thank you again for being a
Charter Spectrum customer.

Spectrum Residential General Terms and Conditions of Service
Name: Earl Co
Address: 88 MADISON AVE, FL 3, ALBANY, NY 12202
In addition to these Residential General Terms and Conditions of Service ("General Terms"), You, individually ("You" or
"Subscriber"), and You, on behalf of every member of your household, current and future, every visitor to or guest in your
household, and any other person who uses the Services (together with Subscriber, the "Subscriber Group"), agree to be bound by
the terms of service applicable to the residential Spectrum service(s) to which You subscribe (hereafter, "Service" or "Services"),
as well as the Spectrum Subscriber Privacy Notice which may each be found at www.spectrum.com, under "Terms of
Service/Policies" and "Your Privacy Rights," as such may be updated from time to time (collectively, the "Terms of Service"), which
are incorporated herein by this reference. In the event of any conflict between these General Terms below and the Servicespecific Terms of Service, the Service-specific Terms of Service shall control. For purposes of these Terms of Service, all
references to "Spectrum" mean Charter Communications Operating, LLC and any of its affiliates or subsidiaries providing
Subscriber the Services (including third parties Spectrum may retain to provide the Services).
If Spectrum provides Spectrum Voice™ service in Subscriber's area, it will be provided through the Spectrum phone service
affiliate servicing Subscriber's area.
Subscriber's signature on the work order presented upon installation of Services, the Subscriber Group's use of Services, and/or
any other form of signature or action indicating intention to use (e.g., online acceptance, e-signature or breaking the seal on the
box of a self-installation kit, activation of service) are evidence of Subscriber Group's agreement to these General Terms which
incorporate the Terms of Service. Spectrum may change its prices, fees, the Services, and/or the Terms of Service. The
Subscriber Group's continued use of the Services after notice of the change shall be considered Subscriber's acknowledgement
and acceptance of the changes, and the most-recent version of these Terms of Service controls Subscriber's relationship with
Spectrum and Spectrum's provision of Services to Subscriber. The current version of the Terms of Service may be found at
www.spectrum.com under "Terms of Service/Policies." Subscriber may not modify these General Terms, the Service-specific
Terms of Service, or the Spectrum Subscriber Privacy Notice by making any typed, handwritten, or any other changes to it for any
purpose. This is a binding legal document. In the event that a portion of the Services is terminated, or any aspect of it is changed,
any remaining Service or replacement Service will continue to be governed by these General Terms and Terms of Service
incorporated herein.
These General Terms and the Terms of Service do not apply to services sold under the Spectrum Business brand.
THESE GENERAL TERMS CONTAIN (1) A BINDING ARBITRATION PROVISION, WHICH INCLUDES A WAIVER OF YOUR
RIGHT TO BRING CLAIMS AS CLASS ACTIONS; (2) A LIMITATION ON YOUR RIGHT TO BRING CLAIMS AGAINST
SPECTRUM MORE THAN 1 YEAR AFTER THE RELEVANT EVENTS OCCURRED; AND (3) THE RIGHT TO OPT OUT OF
THE FOREGOING PROVISIONS. THESE PROVISIONS AFFECT SUBSCRIBER'S RIGHTS UNDER THESE GENERAL TERMS
WITH RESPECT TO ALL SERVICES. SEE SECTION 28 FOR DETAILS ON THESE PROVISIONS.
1. Payment of Charges: Subscriber will be billed monthly, in advance, for Services to be received, plus pro-rata charges, if any, for
periods not previously billed. Billing may commence on or after the earlier to occur of (a) the activation of any Service, (b)
confirmed delivery of service Equipment, (c) 7 days after shipment of devices or equipment. Subscriber will be billed monthly in
arrears for all Services used including without limitation, Pay Per View, On Demand, per unit or minute usage charges, roaming,
or other Services ordered where charges are based on actual usage or on orders placed during the previous month. Subscriber
shall pay all monthly charges and all applicable fees and taxes by the due date as listed on the Spectrum monthly bill(s), which
may be sent by multiple, separate invoices and/or exclusively by online presentation depending on respective Service
subscription. Payment methods, including Credit Card, Debit Cards and Checks will be stored for future use by the subscriber. It
shall be Subscriber's obligation to review bills as presented on line.
Subscriber shall notify Spectrum of disputed charges or items within sixty (60) days of invoice receipt or online posting, or longer
as required by applicable law. Failure to pay charges billed when due (including checks returned for insufficient funds) may result
in discontinuance of all Services, the removal of all Equipment (as defined in Section 8 below) and/or imposition of a late payment
or service charge. If the Subscriber has more than one account (business and/or residential) served by Spectrum, all Spectrumprovided Services at all locations may be subject to suspension or discontinuance of Service in the event any one account
remains unpaid, and Spectrum may apply any funds received from Subscriber first to such delinquent account(s). Should
Subscriber wish to resume Service after any suspension, Subscriber may be subject to reconnection fees. Should Subscriber
wish to resume Service after termination of Service, Spectrum may charge fees for installation, service calls and/or activation and
reserves the right to charge rates different from those in place at the time of disconnect. These fees are in addition to all past due
charges and other fees. In the event collection activities are required, additional collection charges may be imposed.
Charges may apply for service visits when Spectrum-owned equipment is not the cause of any service degradation, outage, or
other problem with your service.
Charges may apply for any Subscriber-requested transaction assistance from a Spectrum Customer Service Representative.
Subscriber's first bill may include partial-month charges for Service received, first month's per unit or minute usage charges,
applicable installment plan charges, and/or other applicable monthly Service charges. If partial payment is made of any bill and
without waiving its right to collect the full balance owed, Spectrum will apply that payment to any outstanding charges in the
amounts and proportions that it determines.
Subscriber agrees and understands that by entering into the financial arrangement described herein, except to the limited extent
Subscriber is purchasing devices (each a "Device") from Spectrum under an installment plan agreement, Spectrum is not
extending Subscriber any credit and therefore Spectrum and Subscriber are not entering into a consumer credit or similar
transaction.
2. Recurring Auto Pay or One-Time Payment services by Electronic Payment Terms: The following Electronic Payment Terms

2. Recurring Auto Pay or One-Time Payment services by Electronic Payment Terms: The following Electronic Payment Terms
apply to Spectrum's recurring Auto Pay or One-Time Payment services that Subscriber may elect to receive.
a. By participating in the Auto Pay service or One-Time payment service, Subscriber is (i) representing that Subscriber is the
authorized user of the debit card, credit card, or banking account used to make payment to Spectrum, and (ii) authorizing
Spectrum to store such account number for future use of such services. Spectrum reserves the right to terminate Subscriber's
continued participation in the Auto Pay or One Time payment service for any reason, including without limitation late payment,
non-payment, or fraudulent payment of Subscriber's bill.
b. By electing to enroll in Spectrum's online Auto Pay Service, Subscriber has authorized Spectrum to obtain payment of
Subscriber's then-current statement balance each month by direct transfer of funds from Subscriber's selected financial institution
or credit card account.
c. Spectrum will send the applicable of Subscriber's monthly bill statement or notice of online posting of such statement to
Subscriber prior to Subscriber's payment due date. The amount shown as due on the monthly bill statement will constitute notice
to Subscriber of any variance in amount from the bill payment amount paid in the previous month by Auto Pay. The balance
shown as due on Subscriber's statement view will be deducted on or around the payment due date.
d. Payment of Subscriber's Spectrum bill on a recurring basis through Auto Pay may be required for subscription to some
Services and for purchase of certain Devices from Spectrum. Subscriber has the right to revoke the recurring Auto Pay
arrangement with Spectrum at any time, except for those services were Auto Pay is required. Any revocation of Subscriber's
authorization to pay the Spectrum bill through an Auto Pay arrangement will not take effect until after receipt by Spectrum, and
will result in the discontinuance of Auto Pay bill payment(s). After canceling Auto Pay bill payment, Subscriber will then be
responsible for taking appropriate action each month to pay the Spectrum bill.
e. To get a copy of Subscriber's online Auto Pay confirmation for Subscriber's records, Subscriber must print or save such
document to Subscriber's computer.
f. Subscriber is solely responsible for ensuring that contact information, such as email address, and financial information, such as
credit card, debit card, card expiration date, checking or savings account number are current and accurate at all times. Subscriber
must notify Spectrum of any change in credit card, checking or savings account information and complete another Auto Pay
authorization form to have the Spectrum bill paid on a recurring basis using any new or changed debit or credit card, checking or
savings account number or information. Subscriber can update existing Auto Pay account information on the My Spectrum mobile
app or on Spectrum.net/myaccount. It may take one billing cycle after any change made in credit card, checking or savings
account number or information for any payments made using these Services to be processed. In the meantime, Subscriber will
remain solely responsible for taking appropriate actions to ensure that bill payments are made when due. The One Time Pay and
Auto Pay services are provided for personal, non-commercial use only, and Subscriber is prohibited from using these services for
any illegal activity or purpose, including payment fraud or identity theft.
g. By electing to use the One Time Pay and Auto Pay services, Subscriber agrees that Spectrum may provide you legal notices
regarding the Electronic Payment Terms, the Terms of Service, payments made, and other relevant information or records
attributable to transactions Subscriber makes using the One Time Pay and Auto Pay services, in electronic form only. Subscriber
cannot withdraw consent to receive such electronic notice, records, or disclosure if Subscriber elects to continue to use the One
Time Pay and Auto Pay services.
h. It is Subscriber's responsibility to protect the confidentiality of any user name or password used in connection with these One
Time Pay and Auto Pay services. Spectrum recommends that Subscriber not share user name or password with any
unauthorized user, because such disclosures might provide unauthorized access to Subscriber's account information. If
Subs