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PSC_Complaint_86.1_4191273304 - 86 Madison Ave, Albany, NY 12202.txt

Generated 2026-07-15T18:19:12.115766+00:00 from live Dropbox Public folders.

Description

NY DEPARTMENT OF PUBLIC SERVICE - COMPLAINT =========================================== Account: 41912-73304 Address: 86 Madison Ave FL 1, Albany, NY 12202 Service Type: Electric & Gas Utility: National Grid (supply by American Power & Gas) CONTACT INFORMATION ------------------- Name: Earl Co Business: ECO Systems LLC Service Address: 86 Madison Ave FL 1, Albany, NY 12202 Mailing Address: 500 Westover Dr. #33191, Sanford, NC 27330 Home Phone: 518-588-4428 Daytime Phone: 518-588-4428 Email: earl

Extracted Content

NY DEPARTMENT OF PUBLIC SERVICE - COMPLAINT =========================================== Account: 41912-73304 Address: 86 Madison Ave FL 1, Albany, NY 12202 Service Type: Electric & Gas Utility: National Grid (supply by American Power & Gas) CONTACT INFORMATION ------------------- Name: Earl Co Business: ECO Systems LLC Service Address: 86 Madison Ave FL 1, Albany, NY 12202 Mailing Address: 500 Westover Dr. #33191, Sanford, NC 27330 Home Phone: 518-588-4428 Daytime Phone: 518-588-4428 Email: earl@earlbnb.com COMPLAINT --------- American Power & Gas (APG) enrolled me via phone solicitation on approximately February 11, 2025. APG offered a competitive initial rate that started at $0.091/kWh in April 2025, then escalated to variable rates reaching $0.35/kWh by January 2026 — approximately 3x the National Grid default supply rate. APG confirmed on June 10, 2026 that no written contract exists — only a verbal recording made during the enrollment call. This violates 16 NYCRR Part 10, which requires ESCOs to provide written disclosure of variable rate terms before or at the time of enrollment. A call recording is not a substitute for written disclosure. RATE PROGRESSION (Account 41912-7330