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PSC_Complaint_86-1_41912-73304 - 86 Madison Ave, Albany, NY 12202.txt

Generated 2026-07-15T18:19:12.115766+00:00 from live Dropbox Public folders.

Description

NY DEPARTMENT OF PUBLIC SERVICE COMPLAINT ========================================= FILING METHOD: Online at https://www3.dps.ny.gov/ocs/itxgate.nsf/wdps_complaint.xsp CONTACT INFORMATION ------------------- Salutation: Mr. First Name: Earl Last Name: Co Business Name: ECO Systems LLC Street: 86 Madison Ave FL 1 City: Albany State: New York Zip: 12202 Mailing Address: 500 Westover Dr. #33191, Sanford, NC 27330 Home Telephone: 518-588-4428 Daytime Telephone: 518-588-4428 Email: earl@earlbnb.com C

Extracted Content

NY DEPARTMENT OF PUBLIC SERVICE COMPLAINT ========================================= FILING METHOD: Online at https://www3.dps.ny.gov/ocs/itxgate.nsf/wdps_complaint.xsp CONTACT INFORMATION ------------------- Salutation: Mr. First Name: Earl Last Name: Co Business Name: ECO Systems LLC Street: 86 Madison Ave FL 1 City: Albany State: New York Zip: 12202 Mailing Address: 500 Westover Dr. #33191, Sanford, NC 27330 Home Telephone: 518-588-4428 Daytime Telephone: 518-588-4428 Email: earl@earlbnb.com COMPLAINT DETAILS ----------------- Service Type: Electric Utility: Other (National Grid delivery / American Power & Gas supply) Bills you? Yes Account Number: 41912-73304 Home or Business: Home Contacted DPS before? No PROBLEM: American Power & Gas (APG) enrolled me via phone solicitation on approximately February 11, 2025. The representative quoted a competitive initial rate (~$0.09/kWh in April 2025) but failed to disclose that the rate was variable and could increase without notice. The supply rate spiked from $0.09/kWh to $0.35/kWh by January 2026 — nearly 3x the National Grid default supply rate. APG confirmed on June 10, 2026 that no written contract exists, only a verbal recording. Th