← 665 Chapman St, Edwardsville, IL 62025 · All properties

Tenant Message History 2025-2026 - 665 Chapman St, Edwardsville, IL 62025.docx

This page is a searchable text preview. Use the Dropbox link for the full original file.

Open full file in Dropbox

What This File Appears To Be

 Eviction Shield Jul 24, 2025 Collette with Hemlane • Rental Assistant 5:55 PM Hi Brayden, I wanted to reach out to you as your property manager has requested assistance from Hemlane due to your late rent payment. Our team is here to help if you have any questions about submitting your payment through your Hemlane account! Please submit your rent payment as needed. If you have any questions, please reply here or call (415) 579-0913 (Monday-Friday from 8am - 4pm PT) and we will happily assist! H

Text Preview

 Eviction Shield Jul 24, 2025 Collette with Hemlane • Rental Assistant 5:55 PM Hi Brayden, I wanted to reach out to you as your property manager has requested assistance from Hemlane due to your late rent payment. Our team is here to help if you have any questions about submitting your payment through your Hemlane account! Please submit your rent payment as needed. If you have any questions, please reply here or call (415) 579-0913 (Monday-Friday from 8am - 4pm PT) and we will happily assist! Hidden from tenant Hello Whalec Property Management - Admin, We are reaching out to let you know that our teams have begun mediation with your tenants who are currently overdue on rent within Hemlane. If you have accepted a payment outside of Hemlane please mark the payment request as complete on Hemlane, so our teams do not contact the tenants. Instructions on how to do so can be found here: https://support.hemlane.com/hc/en-us/articles/360049281272-How-do-I-adjust-reduce-an-existing-payment-request Hemlane has a resource center built for owners looking for more information about the eviction process. Those resources can be found here: https://www.hemlane.com/resources/laws/ You should expect to hear from our team again early next week if mediation continues to be unsuccessful. If you have any information or documentation that may be useful for our team while we begin mediation, kindly send it back to us. Thanks for choosing Hemlane, our team will be here to guide you through every step of the way so please don't hesitate to reach out with any questions that may arise. Jul 28, 2025 Collette with Hemlane • Rental Assistant 5:55 PM Hi Brayden, We're just reaching out to remind you that your rent payment is still past due in Hemlane. Please submit your rent payment immediately to avoid further action, such as an eviction notice from your property manager. For step-by-step instructions on how to submit your rent payment through Hemlane, please visit the following article: https://support.hemlane.com/hc/en-us/articles/360000161752-How-do-I-make-an-online-payment-as-a-tenant If you have any questions on how to submit your rent payment, please reply to this message or reach out to our team at support@hemlane.com and we'll be happy to answer any questions you may have. Jul 29, 2025 Collette with Hemlane • Rental Assistant 10:11 PM Hidden from tenant Hi Whalec Property Management - Admin, Checking in again following our previous email. I'm following up as a part of your Eviction Shield coverage with Hemlane. Our teams have begun mediation with your tenant as their rent payments are still marked as Incomplete on Hemlane. Unfortunately, as of currently, our mediation efforts have been unsuccessful. For next steps, we'd suggest an official Pay or Quit notice which we can send you for your review and signature. Once the notice is ready, we will then have it served to your tenant at their home. If you'd like to move forward with the next step in our process, please let me know and I can get this prepared for you right away. Please let me know if you have any questions or concerns! Jul 30, 2025 Collette with Hemlane • Rental Assistant 4:40 PM Hi Brayden, I wanted to follow up again regarding your past due rent payment. It’s important you make arrangements right away as you are currently in violation of your lease agreement. Please contact our team as soon as you receive this message by replying here or call (415) 579-0913 (Monday-Friday from 8am - 4pm PT). Our team is here to help you however we can! Aug 1, 2025 Collette with Hemlane • Rental Assistant 5:34 PM Hi Brayden, I am following up once again to help you as your rent payment still remains overdue in Hemlane. Without payment, your property manager may choose to take further action regarding your past due rent. This includes a possible eviction notice, should your rent remain unpaid. Our team understands how hard it can be sometimes to catch up on payments, but we’re here to assist you, no matter your situation. Currently, your overdue rent amount is $3,000. We hope to hear from you soon so we may work together regarding your late rent. Aug 6, 2025 Collette with Hemlane • Rental Assistant 11:51 PM Hi Brayden and Jerico, I wanted to reach out to you as your property manager has requested assistance from Hemlane due to your late rent payment. Our team is here to help if you have any questions about submitting your payment through your Hemlane account! Please submit your rent payment as needed. If you have any questions, please reply here or call (415) 579-0913 (Monday-Friday from 8am - 4pm PT) and we will happily assist! Hidden from tenant Hello Whalec Property Management - Admin, We are reaching out to let you know that our teams have begun mediation with your tenants who are currently overdue on rent within Hemlane. If you have accepted a payment outside of Hemlane please mark the payment request as complete on Hemlane, so our teams do not contact the tenants. Instructions on how to do so can be found here: https://support.hemlane.com/hc/en-us/articles/360049281272-How-do-I-adjust-reduce-an-existing-payment-request Hemlane has a resource center built for owners looking for more information about the eviction process. Those resources can be found here: https://www.hemlane.com/resources/laws/ You should expect to hear from our team again early next week if mediation continues to be unsuccessful. If you have any information or documentation that may be useful for our team while we begin mediation, kindly send it back to us. Thanks for choosing Hemlane, our team will be here to guide you through every step of the way so please don't hesitate to reach out with any questions that may arise. Aug 8, 2025 Conner DuBose 3:49 PM Hidden from tenant Greetings Collette, We would like to proceed with serving notice on this property. Please send the Pay or Quit to Alec. Thank you for all your help on this issue! Warm Regards, Conner Jullian with Hemlane • Rental Assistant 8:54 PM Hidden from tenant Hi, Thank you for the confirmation, we'll get started on this and have the notice sent out for review and signature. Thank you, Jullian Aug 9, 2025 Collette with Hemlane • Rental Assistant 12:11 AM Hi Brayden, We're just reaching out to remind you that your rent payment is still past due in Hemlane. Please submit your rent payment immediately to avoid further action, such as an eviction notice from your property manager. For step-by-step instructions on how to submit your rent payment through Hemlane, please visit the following article: https://support.hemlane.com/hc/en-us/articles/360000161752-How-do-I-make-an-online-payment-as-a-tenant If you have any questions on how to submit your rent payment, please reply to this message or reach out to our team at support@hemlane.com and we'll be happy to answer any questions you may have. Aug 11, 2025 Jullian with Hemlane • Rental Assistant 8:46 PM Hidden from tenant Hi Whalec Property Management - Admin, I have just sent you the Notice to Pay or Quit for your review and signature via RocketLawyer. Once you have signed, we will send everything off to our process servers to complete their process! Please let me know if you have any questions - and I'll be happy to assist! Thank you, Jullian Aug 12, 2025 Conner DuBose 9:25 PM Hidden from tenant Hi Julian, The company name needs to be changed to the actual owner, which is 'Lofty Holding 665 Chapman DAO LLC' . Once that is sent we can sign and continue this process. Thank you so much for helping! Kind Regards, Conner Jullian with Hemlane • Rental Assistant 11:36 PM Hidden from tenant Hi Conner, Thank you for the update, a new notice has been sent out for review and signature. Thank you, Jullian Aug 13, 2025 Conner DuBose 7:27 PM Hidden from tenant Hi Julian, Great! It has been signed and is ready to move forward. Thank you. Warm Regards, Conner Collette with Hemlane • Rental Assistant 9:06 PM Hi Brayden, I wanted to follow up again regarding your past due rent payment. It’s important you make arrangements right away as you are currently in violation of your lease agreement. Please contact our team as soon as you receive this message by replying here or call (415) 579-0913 (Monday-Friday from 8am - 4pm PT). Our team is here to help you however we can! Aug 15, 2025 Collette with Hemlane • Rental Assistant 8:26 PM Hi Brayden, I am following up once again to help you as your rent payment still remains overdue in Hemlane. Without payment, your property manager may choose to take further action regarding your past due rent. This includes a possible eviction notice, should your rent remain unpaid. Our team understands how hard it can be sometimes to catch up on payments, but we’re here to assist you, no matter your situation. Currently, your overdue rent amount is $4,800. We hope to hear from you soon so we may work together regarding your late rent. Whalec Property Management - Admin 11:24 PM Hello, There will be an appraisal occurring on this quadplex at 9:30AM CST on Monday 8/15. The appraiser will need access to the unit to conclude there work. Please notify us immediately if there are any issues. Thanks, Alec Whalec Properrty Management LLC Please ignore this last message was went in error Aug 16, 2025 Brayden Dunn • Tenant 10:50 PM Hello so do we have to bring in cash and is the total $4800 that we need to bring in person? Aug 18, 2025 Collette with Hemlane • Rental Assistant 4:22 PM Hi Brayden, At this time, your management is accepting online bank to bank transfer payments. Please use your bank account on Hemlane to make the payment, and our team will keep track of it for the management until it succeeds. We look forward to your payment here as soon as possible, but will be available should you have further questions or concerns. Best regards, Collette Aug 19, 2025 Jullian with Hemlane • Rental Assistant 12:30 AM Hidden from tenant Hi, Please see attached affidavit of service and consider the noticed of Pay or Quit successfully delivered. If you would like any assistance with attorney an attorney referral, do not hesitate to reach out. Please let me know if you have any questions - and I'll be happy to assist! Thank you, Jullian Brayden Dunn .pdf Brayden Dunn • Tenant 6:52 AM Okay sounds good. We will be completing all of those payments Wednesday night Collette with Hemlane • Rental Assistant 4:29 PM Hi Brayden, Thank you for reaching out. We look forward to seeing your payment tomorrow, but feel free to contact our team for any questions or concerns. Best regards, Collette Aug 21, 2025 Conner DuBose 7:15 PM Hidden from tenant Greetings, The tenant claimed they would pay on Wed night. Did they ever make payment or contact further? Thanks for all your help. Warm Regards, Conner Jullian with Hemlane • Rental Assistant 8:50 PM Hidden from tenant Hi, There have been no payment attempts in the portal, we will reach out to the tenant to inquire. Thank you, Jullian Aug 23, 2025 Whalec Property Management - Admin 3:06 AM Hidden from tenant Thank you Jullian Aug 25, 2025 Brayden Dunn • Tenant 7:10 PM Hello I was trying to get in contact with you because we are a little behind on the money right now for the rent and was wondering if there was anyway to set up a payment plan by chance? Had some financial issues and was wondering if that was possible at all Collette with Hemlane • Rental Assistant 8:14 PM Hi Brayden, We're sorry to hear of the delay. We have a week to month's end which will result in your being past due for three months then. As such, we'll advise you to submit payment by the 31st at the latest, as a show of good faith, to your management. Please let us know if you have any questions in the meantime. Best regards, Collette Aug 27, 2025 Conner DuBose 6:20 PM Hidden from tenant Hi Jullian, Can you reach out for some attorney referrals for eviction? Thank you Collette with Hemlane • Rental Assistant 6:30 PM Hi Brayden, This is a reminder to submit your full past due ren